Terms and Conditions

Last Updated: January 2026

These Terms and Conditions ("Terms") govern your use of the services provided by TUNET LTD ("we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Definitions

• "Services" means all services provided by TUNET LTD, including but not limited to cloud infrastructure development, data processing solutions, custom software programming, web hosting, IT consulting, and related services.
• "Client" means any individual or entity that engages our services.
• "Website" means our website located at tunet.ink and all associated pages.

2. Services

We provide various technology and IT services as described on our website. The specific terms, scope, and deliverables for each service will be detailed in a separate service agreement or statement of work agreed upon between TUNET LTD and the client.

3. Service Agreements

All services are subject to a written service agreement or statement of work that specifies:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Intellectual property rights
• Warranties and limitations
• Termination conditions

4. Payment Terms

Payment terms will be specified in the service agreement. Generally:

• Invoices are due within the timeframe specified in the agreement
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment
• All prices are exclusive of applicable taxes unless otherwise stated

5. Intellectual Property

Intellectual property rights will be addressed in the specific service agreement. Generally:

• Pre-existing intellectual property remains the property of its original owner
• Work product and deliverables may be subject to different ownership arrangements as specified in the agreement
• We retain rights to our methodologies, tools, and general knowledge

6. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Timely review and approval of deliverables
• Providing access to necessary systems, data, and resources
• Complying with all applicable laws and regulations
• Maintaining confidentiality of any credentials or access information provided

7. Warranties and Disclaimers

We warrant that services will be performed in a professional and workmanlike manner. However:

• We do not guarantee specific results or outcomes
• Services are provided "as is" to the extent permitted by law
• We disclaim all implied warranties, including merchantability and fitness for a particular purpose
• Our liability is limited as set forth in the Limitation of Liability section

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from or related to our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim
• We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for loss of profits, data, or business opportunities

9. Confidentiality

We understand the importance of confidentiality and will:

• Maintain confidentiality of client information and data
• Use client information solely for the purpose of providing services
• Implement appropriate security measures to protect confidential information
• Not disclose confidential information to third parties without authorization, except as required by law

10. Data Protection

We comply with applicable data protection laws, including the UK GDPR. Our handling of personal data is governed by our Privacy Policy. We implement appropriate technical and organizational measures to protect personal data.

11. Termination

Either party may terminate a service agreement:

• In accordance with the terms specified in the service agreement
• For material breach if the breach is not cured within the specified cure period
• Immediately for certain specified breaches, such as non-payment or violation of confidentiality

Upon termination, clients remain responsible for payment of all services rendered and expenses incurred up to the termination date.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or failures of third-party services or infrastructure.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration or litigation in accordance with applicable law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to clients through appropriate channels. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with any service agreements or statements of work, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

TUNET LTD
117 Waldeck Street
READING, RG1 2RF
United Kingdom
Email: devops@tunet.ink
Phone: +447824747182